FAQs

Company Overview & Capabilities

• Are you a manufacturer or a distributor of explosion-proof equipment?

  We are a manufacturer of high-quality explosion-proof electrical equipment. This allows us to control the entire production process, ensuring superior quality, competitive pricing, and customization options.

• Do you offer custom design and manufacturing services?

  Yes, we offer custom design and manufacturing services to meet specific application requirements. Our engineering team can work with you to develop tailored solutions for your unique needs. Minimum order quantities may apply.

• What is your quality control process?

  We have a rigorous quality control process that includes material inspection, in-process testing, and final product inspection. All products undergo thorough testing to ensure they meet or exceed relevant safety standards.

Production & Lead Times

• What is the typical production lead time for standard products?

  Our standard production lead time is typically 2-4 weeks, depending on the product and order quantity. We strive to maintain efficient production processes to minimize lead times.

• What is the lead time for custom-designed explosion-proof equipment?

  Lead times for custom projects vary depending on the complexity of the design and the availability of materials. We will provide a detailed timeline and regular updates throughout the process.

• Can you handle large-volume orders?

  Yes, we have the capacity to handle large-volume orders. Our manufacturing facility is equipped with advanced machinery and a skilled workforce to meet demanding production schedules.

Export & Shipping

• What is your experience with exporting explosion-proof equipment?

  We have extensive experience exporting our products to various countries worldwide. We are familiar with international shipping regulations, customs procedures, and documentation requirements for hazardous goods.

• What shipping options do you offer for international orders?

  We offer a range of shipping options, including sea freight, air freight, and express courier services. We work with reliable logistics partners to ensure safe and timely delivery.

• Can you provide the necessary export documentation?

  Yes, we provide all necessary export documentation, including packing lists, commercial invoices, certificates of origin, and any other required documents for customs clearance.

Payment Terms

• What are your standard payment terms for international orders?

  Our standard payment terms are typically 50% down payment upon order confirmation and 50% balance payment prior to shipment. We are open to discussing alternative payment arrangements for established customers.

• What payment methods do you accept?

  We accept payments via wire transfer (T/T), irrevocable Letter of Credit (L/C) confirmed by a reputable bank, and other mutually agreed-upon methods.

• Do you offer any discounts for large orders?

  Yes, we offer volume discounts for large orders. Please contact our sales team to discuss your specific requirements and receive a customized quote.

Certifications & Compliance

• What certifications do your explosion-proof products have?

  Our products are certified to meet various international standards, including ATEX, IECEx, UL, CSA, and others, depending on the product and target market.

• Can you provide certificates of conformity and test reports?

  Yes, we provide certificates of conformity and detailed test reports for all our explosion-proof products. These documents are available upon request.

• Are your products compliant with specific regional regulations?

  We can manufacture products compliant with specific regional regulations. Please specify your requirements when placing your order, and we will ensure compliance.